Reopening Policies

Climb on.

The safety of our staff, members, and guests is our #1 priority. We are proceeding with an abundance of caution and taking additional safety measures beyond what is required by local authorities to ensure the health of our community. As we learn more, we’ll be fine-tuning our practices. You can always check back here to find the latest.

Below you will find what we expect from both our staff as well as from our customers while visiting our facility.

Triangle Rock Club – Richmond

Updated 9/17/20 based on confirmed RVA regulations. Protocols are subject to changes from local and state health guidelines.

Operational Changes

Rental Equipment
  • All rental shoes will be sanitized with a hospital grade disinfectant spray that eliminates 99.9% of viruses after each use.
  • We will be separating our rental harnesses into three groups that are rotated to be in use every 72 hours.
  • We highly encourage all visitors to bring their own harness, shoes, and belay devices if needed.
  • We will not have lead ropes available for use at this time.

Routesetting Changes

Fitness & Yoga Changes
  • Fitness equipment will be separated or marked unavailable to allow for social distancing.
  • Outdoor fitness and yoga classes are available, and they are designed to maintain social distancing and not require sharing of equipment. Participants are required to bring their own mats, blocks and straps for yoga and fitness classes.
  • Fitness and yoga class participants will be required to make a reservation in the time block in which their class takes place. Class spots will be reserved upon check in and are first-come first-serve. If a participant is not in class five minutes prior to the start of class, their spot will be given to the next person on the waitlist.

Cleaning Supplies

Code of Conduct

We ask that all who enter our facilities comply with these guidelines.

Customers will:

  • Before visiting: reserve a time slot on weeknights and weekends (which includes a health & symptom questionnaire) and complete an online waiver
  • Wear a mask at all times that covers their mouth and nose. We will not have masks available for members or guests.
  • Wash hands/sanitize before entering facility and regularly throughout their visit
  • Keep at least 10 ft of distance between yourself and any other person at all times
  • Follow all rules on signage

Employees will:

  • Take a pre-shift health screening, which includes taking their temperature before their shift begins using a thermometer and completing a health & symptom questionnaire
  • Wear masks at all times
  • Wash hands/sanitize before entering facility and regularly throughout their shift
  • Keep at least 10 ft of distance between yourself and any other person at all times
  • Not physically assist with harnesses or auto belays (verbal only)
  • Maintain a clean environment following a strict cleaning schedule, frequently sanitizing high use areas such as doorknobs, railings, countertops, and other high-use areas
  • Disinfect shared objects (i.e. waiver stations, keyboards, credit card scanners) after use
  • Notify a manager and release their shift if they are experiencing symptoms of COVID-19

 

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