COVID-19 Updates

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The leadership team has been monitoring the coronavirus (COVID-19) outbreak and its spread since it first made news. Messages to the Triangle Rock Club community will be provided on this webpage.

March 24, 2020, 3:30pm

Opt In & Company Updates

Dear TRC Community,

As the widespread impacts of COVID-19 unfold, we recognize that our opening will be delayed past our original assessment date of April 1st. Given the overwhelming need to help flatten the curve and recent State of Emergency declarations in North Carolina and Virginia, all Triangle Rock Club locations will remain closed through April 30th. We will continue to reassess over the coming weeks, and we will keep you updated. As this pandemic adds great stress on the local community, our employees, and company, we want to be transparent about the financial state of the company and our priorities:

Staff Pay – All staff, including all of our part-time staff, will be paid regularly for our April 3rd payroll run. We are committed to taking care of as many as we can, as well as we can, for as long as we can. In compliance with Wake County’s Emergency Restrictions, we’ve suspended all staff from entering our buildings. Many of our full-time and part-time staff are working remotely to continue supporting the broader TRC community. We have allocated 100% of the funds from the Opt-In Campaign to assist in covering some of this initial payroll. We sincerely appreciate your generosity in helping make this happen!

We are hopeful that the proposed CARES Act legislation in Congress will help us continue paying for the majority of our workforce during this closure. We employ over 350 employees and simply do not have sufficient resources to extend payroll through April. However, our staff is incredibly important to us, and we’re doing everything we can do to support them. If and when Congress acts, we’ll circle back with you on the impacts to our ability to take care of our team. We have announced to all of our part-time staff that they may be furloughed in April depending on details within the CARES Act.

Finance Update – Because we’re largely a membership-based business and bill monthly, we generally do not keep large amounts of cash reserves. With our billing cycle completely disrupted, our only crisis-mitigation choice is to minimize cash outlays. We’re working with all of our lending partners to defer loan payments in an effort to conserve as much cash as possible. Funds earmarked for Durham Phase II have been reallocated to support our baseline expenses and operating costs. Looking ahead, all additional funds contributed to the Opt-In Campaign will help support the operating expenses absolutely necessary to keep TRC financially solvent.

We will be using every available option and resource to maneuver through this storm. Our members have loyally supported our business and employees over the years. We will see this through, and we will get back to climbing beside one another when this blows over. We understand that this is a difficult time for everyone, and all of us will be impacted by this global crisis in a myriad of ways. We know some of you are also fighting for the survival of your own family, health, and livelihood—our thoughts are with you.

If you are in a position to continue supporting us, please consider one of the options below.

In the coming days, you will hear from us personally to check in and catch up. We’ll get through this together.

Kindly,
Mike St. Laurent
Director of Operations


March 17, 2020, 2:30pm

Community Matters

Dear Triangle Rock Club Community,

We have been overwhelmed by the support that we have received via social media, phone calls, and emails since we announced our temporary closure. Thank you for your kind words of encouragement. This is a difficult time for everyone. As you know, this global pandemic will have a significant impact on all businesses, large and small—but especially small.

Many of you responded asking about staff compensation during our temporary closure. Our commitment to employees is to take care of as many as we can, as well as we can and for as long as we can. We will weather this storm together. This closure has provided us with a unique opportunity to tackle a number of facility improvements, and we are currently taking inventory of key projects for our staff to tackle while we are closed to the public. We are freeing up as many resources as we can to make this happen.

Membership dues account for the majority of our overall revenue. We have had some incredibly generous offers from members to opt in to continue paying their monthly membership dues to support staff compensation during the closure. This gesture was completely unexpected and is a truly awe-inspiring testament to the strength of our community. While it’s not our expectation for anyone to opt in, we are providing you the option to help support our staff here. Thank you, thank you. For members who choose this option, we’ll be crediting you with two additional non-expiring guest passes. Be assured that 100% of your full dues will go directly to paying our staff who are working on tasks and projects that continue to move Triangle Rock Club forward.

Many small businesses are asking for patrons to buy gift cards. This is an action that can help keep companies afloat, since it provides the business cash now for services to be redeemed later. We also offer online purchasing for gift cards that can be used toward membership dues, classes and programs, climbing gear, and more. If you’d like to buy a gift card, please click here.

During our temporary closure, we’re working on ways to make sure that our community stays connected and healthy. Starting on Wednesday, March 18th, we will begin our schedule of livestream fitness and yoga classes via Facebook Live. Anyone can access these classes, not just our members. Join in and keep the stoke alive! We’re still developing the structure of this free online fitness and yoga class service…and we’re forging ahead! See you online for our first yoga class with Fitness Coordinator Mary Ketterhagen tomorrow at 9am on our Facebook page.

We understand this is a challenging time for everyone. We’ve always seen adversity as an opportunity to reveal our character, both personally and corporately. Our community has revealed its character to be steadfast. Thank you all for your efforts and care for each other during this time of heightened anxiety. By sticking together, six feet apart, we feel confident that we’re going to be able to weather the storm. We will come through this together.

Warmly,
Mike St. Laurent
Director of Operations


March 15, 2020, 12:00PM

Temporary Gym Closures

Dear Triangle Rock Club Community,

We take great pride in our climbing and fitness community, which provides connections, camaraderie, and support. Although these qualities are among Triangle Rock Club’s greatest strengths, we also recognize that these are extraordinary times that require exceptional measures to deal with a health risk that affects us all.

We are following guidance from the CDC, local authorities, and the broader business community. Based on our desire to protect the health and well-being of our community from COVID-19, we have come to the difficult decision to temporarily close all of our locations effective Monday, March 16th, until Wednesday, April 1st. We will be actively reviewing the situation to determine when we may open again.

This means that beginning on Monday, March 16th, we are suspending all operations and scheduled programming. If you have signed up for a paid class or event in March, you will hear directly from local staff regarding specific rescheduling and/or refunding. Please be aware that we’re experiencing a high volume of requests and inquiries. We’ll continue to respond as quickly as we can. Thank you for your patience.

We already have taken measures to step up the cleaning of our gyms over the past few weeks. Please be aware that before re-opening, we will have conducted a deep and thorough cleaning.

Members, we will be issuing a prorated credit starting on March 16th for the days that we are closed. The credit will appear during the next billing cycle when facilities are open. Prepaid members, your membership end date will be adjusted accordingly.

Any changes to our policies will be communicated via email and this webpage.

We recognize that these steps may create challenges for our community, and we ask for your understanding as we respond to this unprecedented public health issue. We will keep in touch with you every step of the way.

Thank you for your support.

Best,
Mike St. Laurent
Director of Operations

 

If you need to contact your local gym:


March 13, 2020, 5:00PM

Message to Camp Parents

Hello Camp Parents,

With concerns about COVID-19 accelerating quickly, we are monitoring the situation closely. I wanted to write to let you know that next week’s camp (beginning March 16) is still on.

The health and safety of our staff, members, and participants is paramount. Please be aware that we are taking preventative steps at all our facilities across North Carolina and Virginia as outlined in previous messages below.

Please help us keep everyone safe by not visiting the gym if you or your child are not feeling well. Sick children are not allowed to attend programming. If a child becomes sick during the day, the child must be promptly picked up by a parent.

Also, we are encouraging youth participants to get into a hand washing habit. This means that we will be asking youth participants to wash their hands with soap and water for at least 20 seconds, especially after blowing their nose, coughing, or sneezing; going to the bathroom; and before eating. Here’s a link to an article about why washing one’s hands with common soap is such a strong defense against viruses.

You may choose to reschedule your child’s camp. Refunds are available if you decide to cancel. Please email me at joanna@trianglerockclub.com for rescheduling or refunds.

We have been asked about the conditions under which Triangle Rock Club youth programming would suspend activities. If local schools close, TRC will take protocols offered by the Department of Education and other municipal authorities. We will continue to monitor the situation, and if there is a change we will address it as necessary. Our goal is to communicate proactively and always look after the best interest of camp families and staff.

Our priority is to always protect the physical safety of everyone who passes through our doors. Thank you for partnering with us to help keep our members, customers, and staff safe. Most importantly, thank you for your resilience and support for each other during these tense moments.

Please let me know if you have any questions about this by emailing me at joanna@trianglerockclub.com.

 

Best,
Joanna Hurley
Camp Coordinator
Triangle Rock Club


March 13, 2020, 3:30PM

Message to the Triangle Rock Club Community

Hello everyone,

We will be operating differently as we take steps to protect against COVID-19. Below, we have outlined some of the changes you can expect in our operating policies and procedures. We will continue to monitor the situation, and if there is a change we will address it as necessary.

Our priorities are:

We are taking preventative steps at all our facilities across North Carolina and Virginia, including:

Please visit the CDC (Center for Disease Control) website for more updates on COVID-19.

To ensure that we can address everyone’s needs, especially those of the most vulnerable among us, we need every single person to help keep our community safe. Thank you for your cooperation. Please let me know if you have any questions about this by emailing me at mike@trianglerockclub.com.

Best,
Mike St. Laurent
Director of Operations
Triangle Rock Club


March 9, 2020, 2:08PM

Message To Members

Hello everyone,

We have had a few questions come in about Triangle Rock Club’s response to the coronavirus that is currently impacting several countries, including a couple of cases in North Carolina. Please know that we are keeping an eye on this. The health and safety of our staff, members, and participants remains our top priority. We will continue to monitor the situation, and if there is a change we will address it as necessary.

We are taking preventative steps at all our facilities across North Carolina and Virginia, including:

Lastly, please know that we power-wash holds on a regular basis as a part of our ongoing setting schedule. As this is also flu season, please remember that you should avoid Triangle Rock Club if you don’t feel well. Also please follow the CDC guidelines for everyday preventive actions to help stop the spread of germs.

Want more information on these guidelines, or on the coronavirus specifically? Your best resource for this is the CDC (Center for Disease Control) website.

Thanks, and let me know if you have any questions about this by emailing me at mike@trianglerockclub.com.

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